Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

1. Overview At Kavrento, we want you to love your purchase. If you're not completely satisfied, we're here to help in accordance with Australian Consumer Law (ACL).

2. Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

3. Non-Returnable Items The following items cannot be returned:

  • Items marked as final sale or clearance
  • Gift cards
  • Items that have been used, damaged by the customer, or are missing original packaging

4. How to Initiate a Return To start a return, please contact us at Support@kavrento.com with:

  • Your order number
  • Reason for return
  • Photos of the item (if damaged or faulty)

We will respond within 2 business days with return instructions.

5. Return Shipping

  • Change of mind returns: Return shipping costs are the customer's responsibility
  • Faulty, damaged, or incorrect items: Kavrento will cover return shipping costs in full

6. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

7. Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Exchanges We do not offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

9. Late or Missing Refunds If you haven't received your refund within 10 business days, please:

  1. Check your bank account again
  2. Contact your credit card provider — processing times may vary
  3. If still unresolved, contact us at kavrento@gmail.com

10. International Orders & Returns

🇪🇺 European Union (EU) Customers Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. To exercise this right, contact us at Support@kavrento.com within 14 days of delivery. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

🇬🇧 United Kingdom Customers UK customers have the same 14-day right to cancel under the Consumer Contracts Regulations 2013. Please contact us within 14 days of receiving your order to initiate a return.

🌍 All Other International Customers Our standard 30-day return policy applies. Please note:

  • International return shipping costs are the customer's responsibility
  • We are not responsible for customs duties or taxes on returned items
  • Refunds will be processed in AUD to your original payment method — exchange rate differences are outside our control

11. Contact Us 📧 Support@kavrento.com 🌐 kavrento.com