FAQs
Shipping & Delivery
How long does delivery take?
Orders are processed within 1–2 business days before shipment. Standard shipping takes 5–10 business days after dispatch. Please note that delivery timeframes are estimates and may vary due to carrier or customs delays beyond our control.
Do you offer free shipping?
Shipping options and any applicable free shipping thresholds are displayed at checkout based on your location.
Do you ship internationally?
Yes! We ship to many countries including Australia, USA, UK, Canada, New Zealand, and across Europe and Asia. International customers are responsible for any local customs duties or taxes that may apply.
Orders & Returns
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Final sale/clearance items and gift cards are non-returnable.
International customers:
- EU customers have a 14-day right to withdraw from their purchase, starting from the date they receive their order. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
- UK customers have a 14-day right to cancel, starting from the date they receive their order. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
- All other international customers (including USA, Canada, etc.) are covered by our standard 30-day return policy. Items must be unused, in their original condition and packaging. Return shipping is at the customer's expense and refunds are issued in AUD.
How do I start a return?
Email us at support@kavrento.com with your order number, reason for return, and photos if the item is damaged or faulty. We'll respond within 2 business days.
Who pays for return shipping?
For change-of-mind returns, return shipping is at your expense. If the item is faulty, damaged, or incorrect, we'll cover the return shipping cost.
How long do refunds take?
Once your return is approved, refunds are processed to your original payment method within 5–10 business days.
Can I exchange an item?
We don't offer direct exchanges. Simply return your item for a refund and place a new order for the item you'd like.
Can I cancel or change my order?
Please contact us as soon as possible at support@kavrento.com if you need to cancel or amend your order. We'll do our best to help before it's dispatched.
Products
Are your products suitable as gifts?
Absolutely! Our range of premium home and bathroom accessories makes for beautiful, thoughtful gifts. Many of our products arrive in elegant packaging, perfect for gifting.
How do I care for my products?
Care instructions vary by product. Please refer to the individual product page for specific care guidance.
Are products in stock and ready to ship?
We aim to keep our products in stock and ready to dispatch within 1–2 business days. If an item is unavailable, it will be indicated on the product page.
Payments
What payment methods do you accept?
We accept major credit cards, debit cards, Apple Pay, Google Pay, and Shop Pay. All available payment methods will be displayed at checkout.
Is it safe to shop on your site?
Yes, absolutely. Our store uses SSL encryption to keep your personal and payment information secure. We do not sell your personal data to third parties.
Still Have Questions?
We're happy to help! Reach out to us at support@kavrento.com and we'll get back to you as soon as possible.